business profile

Candace Jacobs, administrative assistant, Lisa Jones, office administrator, Michelle Harrison, dispatch coordinator, Doug Bray, plumber, Frank Spinelli, master plumber and Joe Walters, senior master plumber, stand outside of Rooter Express in Brunswick.

For property owners, a plumbing disaster can turn into a waking nightmare. Homeowners and businesses alike can face thousands of dollars in damages as well as a loss of time and energy. And when facing these crises, area residents and business owners know there is one place they can turn to for help — Rooter Express.

The business, located at 148 Key Circle Drive, Brunswick, has been coming to the customer’s aid for more than two decades, and currently offers more than 50 years collective experience among its employees. The company offers 24 hour emergency service, seven days a week and serve Glynn, McIntosh, Camden, Brantley, Wayne and Ware Counties.

It’s something that Rooter Express has always taken pride in, knowing that facing a plumbing and drain issue can be an incredible stressful situation. Lisa Jones, office administrator, says that their employees are always sympathetic and eager to help. Imagine having a toilet that wont flush, foul odors, leak under a kitchen sink, leak in a hospital operating room or a negative health inspection report.

“Because it’s not just (the problem) they are worried about but also further damage and expense to their properties. Our dispatchers are trained very well at calming customers when they call and letting them know that their emergency situation will be taken care of immediately and professionally,” Jones said.

“In fact, our motto is ‘Professional, high quality work is not expensive ... It’s priceless.”

The sense of urgency is what the company promotes in their 24/7 response and program something that brings customers back time and time again. Putting their customers — whether they are commercial or residential — is Rooter Express’ top priority.

“Customer service is our number one goal. Building that relationship with our customers and becoming their plumber of choice is what we strive to do. We are honored that they call us back and refer their friends and neighbors to Rooter Express” Jones said. Customers today are sophisticated and think in terms of energy efficiency such as tankless water heaters, safety, green products and quality products.

In addition to offering top service, Rooter Express builds trust by ensuring all of their technicians are licensed plumbers who undergo continuous product, safety and certifications in industrial facilities on a continuous basis as well as undergoing back ground checks.

“We take pride in the fact that we are a drug free company. We do background checks and we are fully insured,” she said.

“Our plumbers receive monthly schooling and certifications to assist in maintaining current technician status. They are also certified to install, test and repair ‘backflow preventers’ our commercial customers like this, they have to be tested on an annual basis.”

“The plumber’s licensing board is overseen by the secretary of state’s office. They ensure that there are background checks and that the technicians are up to the state’s standards. It is very important and you are getting the assurance that they are certified and licensed. Both Rooter Express and customers understand the importance of these requirements.”

While responding to plumbing issues is the company’s priority, it’s by no means the only service that they offer. Rooter Express can also provide leak detection, garbage disposals, as well as water heater and tankless water heater installation and maintenance. They offer re-piping, boiler, water filtration systems, water meter connections and clean outs. Our commercial accounts enjoy our preventative maintenance program to help eliminate costly downtime. Rooter Express specializes in drain cleaning with up to date state of the art drain cleaning equipment, including high pressure water jetters as well as digital drain cameras to view the integrity of the pipes.

“For remodels we can connect plumbing lines and fixtures after homeowners install new cabinets or go through a remodel,” she said. “We also provide service and preventative maintenance plans for both residential and commercial customers.”

But giving back is nothing new for the company. A family and community oriented business, Jones says the staff is always looking for ways to lend a hand.

“We want to give back to the community that’s given so much to us. By sponsoring recreation little league, Red Cross as well as supporting breast cancer awareness month, you may have even noticed our technicians wearing pink booties to honor breast cancer awareness!

“We are family. We have lunches and meetings on a regular basis. We complement each other and take an interest in each other’s lives. In fact, one of our technicians is having a baby in December. We are all very excited to be adding to the Rooter Express family,” Jones said with a smile.

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